A Partnership Built on Trust, Adaptability, and Operational Continuity

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A business landscape where cybersecurity must integrate, not impose

At Germain Hotels, cybersecurity is neither a luxury nor a constraint. It is a strategic necessity — but above all, it must remain discreet, effective, and fully aligned with the guest experience. In an industry where operational fluidity, system reliability, and user trust are paramount, every intervention must protect the delicate balance between security and operational continuity.

With 19 hotels, 15 restaurants, and bars across Canada, Germain Hotels manages a vast portfolio of digital assets to protect. From sensitive guest data and reservation systems to internal management tools, every layer of its infrastructure represented a potential attack vector. As with many hospitality organizations, Germain Hotels was undergoing rapid digital transformation: its attack surface continued to expand, while threats grew more targeted, sophisticated, and persistent.

The internal team covered core security functions but lacked continuous monitoring capabilities. The SIEM in place collected logs, yet they were neither analyzed nor leveraged in real time. While regulatory requirements were being met, leadership wanted to go further, with a clear ambition: strengthening the organization’s security posture without disrupting business operations.

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A partner selected for its proximity and flexibility

Selecting a partner was not based solely on technical capabilities. For Germain Hotels, cybersecurity is built on trust. They needed an ally who could understand operational realities, adapt to existing processes, and speak the same language — both literally and culturally.

Mondata quickly emerged as the natural partner. Working with a Québec-based, French-speaking company that was culturally aligned proved decisive. In the event of an incident, the security team needed to communicate quickly and without ambiguity. More importantly, they were seeking close collaboration — a partner with whom they could have candid conversations and, if necessary, quite literally knock on the door.

From the first discussions, the Mondata team demonstrated excellent listening skills and a clear commitment to tailoring its support to Germain Hotels’ specific needs. Rather than offering a standardized approach, Mondata proposed a flexible MDR (Managed Detection and Response) service that was fully aligned with the operational workflows and constraints of the hospitality sector. The service provides 24/7 monitoring, supported by a local SOC team of experienced analysts who can respond quickly and effectively.

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Tangible benefits: peace of mind, responsiveness, and continuous improvement

Increased visibility and enhanced responsiveness

Since implementing the MDR service, Germain Hotels has gained deeper visibility into the real threats impacting its environment. Through continuous monitoring, the IT team now receives contextualized alerts with clear, actionable recommendations, enabling rapid, informed responses when detections occur.

The responsiveness and analytical depth of Mondata’s SOC team provide significant added value, ensuring proactive threat detection and effective response to suspicious activity. Their expertise substantially reduces response times and minimizes the organization’s overall risk exposure.

Operational capacity without compromising values

Mondata’s integration into the Germain Hotels’ ecosystem was seamless and organic. Today, nearly 40% of incidents are fully handled by Mondata, while 60% are managed in close collaboration with the internal team. This model provides considerable operational relief, allowing the internal team to refocus on strategic priorities, including process evolution, continuous improvement initiatives, and governance of the overall security posture.

This clear division of responsibilities does not hinder coordination; on the contrary, it strengthens it. Mondata integrates with internal protocols, respects escalation procedures, and operates with consistency and rigor.

“Germain Hotels’ philosophy remains unchanged: security must protect without slowing us down, engage without disrupting, and respond quickly without improvising.”

— Jean-François Tanguay, IT Security Manager, Germain Hotels

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Human-centered, fully integrated cybersecurity

Germain Hotels can now focus on its core mission: delivering an exceptional guest experience, confident that its security is in trusted hands. Over the past four years working with Mondata, the company has gained more than a provider; it has found a committed partner — attentive, proactive, and always ready to anticipate the next stage of its digital evolution.

Because in cybersecurity, as in hospitality, trust is everything.